As the tracking number show to you,we deliver the package to your agent at 24th,Octobor,2024,and your agent was signed at 25th,October,2024,and today is 17th,March,2025,you told me you are not received your package, so I call your agent many times, and your agent told me they can not deliver the battery, how did we know your agent not deliver the package to you ? its definitely not our problem,so you can not blame us,BUT, we have agent can deliver to you,if you agree,you can let you agent return the package to us,we arrange our agent deliver it to you directly, ok ?